Returns and Refunds Policy
Scope and Intent
This return and refund policy applies to all purchases made on the Bramelio website.
Contact Information
For any questions regarding returns and refunds, please contact our customer service via:
- Email: contact@bramelio.com
-
Phone: +44 7482 862687
- Address: 1 Ancient Meadows, Cambridge CB25 9AX, United Kingdom
Return Period
Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without providing a reason.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at contact@bramelio.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.
Packing and Shipping
- Securely pack the item in its original packaging with all tags and labels still attached.
- Include the return authorization form and any necessary documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In this case, Bramelio will cover the return shipping costs.
Specific Return and Refund Conditions
- Return for Change of Mind: If you change your mind after purchase, you may return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
- Defective Products: If you receive a defective product, contact our customer service immediately for instructions. Bramelio will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Products: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return shipping and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
- Order Cancellation: You may cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Products
Upon receipt of damaged or defective products, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Products
If you change your mind, you may return the undamaged and unused product within 30 days. Ensure it is in its original packaging.
Timelines
- Return Period: Returns must be reported and shipped within 30 days of product receipt.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Processing Time: After return approval, the refund is processed within 14 days to the original payment method.
- Refund Methods: Refunds are issued to the original payment method used at purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Customized or made-to-order items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
After reviewing your return request, our support team will provide the instructions and the return address.
Shipping Method and Costs
- Shipping Method: DHL + Tracking
- Estimated Return Costs: €15
Legal Rights This policy does not affect any applicable legal rights.
Questions? Visit our Frequently Asked Questions page or contact our customer service.
Site Name: Bramelio
Company Name: WD ONLINE SERVICES
Address: 1 Ancient Meadows, Cambridge CB25 9AX, United Kingdom
Email: contact@bramelio.com
Phone: +44 7482 862687
Contact Form:Contact us
Company Number: 15144646
Customer Service: Our customer service is available Monday to Friday from 8:00 AM to 5:00 PM.
Response Time: Customer service will respond to your request within 24 hours.